Online Bill Pay FAQ

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Online Bill Pay FAQ

What is Online Bill Pay?


Online Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure and easy to use.

Who can I pay with Online Bill Pay?


You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.

How do I enroll in Online Bill Pay?


It's easy to enroll in Online Bill Pay. Just log in to your account and click the "Bill Pay" link to access the short enrollment form.

How do I start using Online Bill Pay?


The first step is to add a payee, the person or company you wish to pay. Here's how easy it is:

1. Log in to your account and click the "Bill Pay" link.

2. Click the "Add a Payee" button on your home page dashboard.

3. Enter the requested information, address account number, etc. Typically this information can be found on your invoice or billing  statement.

Once you add your payee, you can start making payments in seconds.

How do I make payments with Online Bill Pay?

1. Find your payee on the payments dashboard.

2. Enter the payment amount and payment date and then click  submit.

How are online payments delivered?


Payments are sent one of two ways--electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks and are mailed via the U.S. Postal Service.

Is Online Bill Pay secure?


Paying bills online is one of the safest ways to pay your bills. Online Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

How long does it take before my payment is received?


Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.

How are the scheduled payments processed with Online Bill Pay?


Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.